Refund policy
1. Our Return Philosophy
Source of Speed ("SOS") is committed to fair and consistent return procedures.
Products must be returned in the same condition in which they were received.
Every return is reviewed individually to protect both our customers and our suppliers.
2. Return Authorization (RMA)
Do not return any product without prior written authorization from SOS.
Returns received without an approved Return Merchandise Authorization (RMA) may be refused or returned to the sender at the customer's expense.
3. Return Eligibility
Eligible returns must be new, unused, uninstalled, unmodified, complete, and returned in their original manufacturer packaging with all documentation, accessories, labels, and protective materials. Products showing signs of installation, damage, modification, contamination, or misuse are not eligible unless required by law or covered under an applicable warranty.
4. Non-Returnable Items
Unless required by law, the following are not eligible for return: custom-built or configured products, Coil Springs, special-order items, electrical components, fluids, tools, products altered after delivery, clearance items, discontinued products, and any item identified as non-returnable at the time of purchase.
5. Return Window
Return requests must be submitted within the return period published by SOS or, if none is stated for the product, within seven (7) days of delivery. Approval of a return request does not guarantee acceptance until the returned product has been inspected.
6. Refunds
Approved refunds are issued to the original payment method after inspection and approval. Original shipping charges, expedited shipping charges, duties, taxes, brokerage fees, and other non-recoverable costs are not refundable unless required by law or due to an error by SOS.
7. Shipping Costs
Customers are responsible for return shipping costs unless SOS determines the return resulted from an SOS shipping error or an approved warranty matter. Customers are responsible for properly packaging returned products to prevent shipping damage.
8. Incorrect, Damaged or Missing Items
Inspect shipments immediately upon delivery. Any shortage, incorrect shipment, visible damage, or concealed damage must be reported within two (2) business days with complete photographic documentation as described in the Shipping Policy.
9. Manufacturer Returns
Do not send products directly to any manufacturer, distributor, supplier, installer, or third party. All returns, exchanges, inspections, and warranty claims must begin with SOS. SOS is not responsible for products shipped to unauthorized locations.
10. International Orders
All sales shipped outside the United States are final except where non-waivable law requires otherwise. Please refer to the International Terms & Conditions for additional requirements.
11. Policy Authority
No employee, representative, dealer, installer, manufacturer, distributor, freight carrier, or other third party may modify, waive, interpret, or create exceptions to this Policy unless expressly authorized by Source of Speed in writing. Only written authorization issued by Source of Speed supersedes this Policy.
12. Policy Updates
SOS reserves the right to revise this Return & Refund Policy at any time.
Updated versions apply to future transactions after publication.
13. Contact
Customer support is provided exclusively through email to ensure every question, specification, and order detail is accurately documented and reviewed.