// Our Shipping Philosophy
At Source of Speed ("SOS"), every order is individually reviewed before shipment. Unlike mass-market retailers, we prioritize order accuracy, proper packaging, and shipment protection over speed alone. Processing time is separate from carrier transit time.
// Order Review & Processing
Orders are processed strictly in the order received. Every order is reviewed for product accuracy, inventory verification, shipping requirements, and payment verification when necessary.
Standard processing time is 1–3 business days, although many orders ship sooner. Processing times may vary due to order volume, manufacturer availability, custom products, fraud prevention, holidays, or other operational requirements.
Orders selecting expedited shipping services receive priority handling within our fulfillment queue whenever reasonably possible. Expedited shipping provides priority fulfillment over standard shipping orders but remains subject to Source of Speed's order review and processing procedures.
// Expedited Shipping Services
Expedited shipping services receive priority handling within our fulfillment queue whenever reasonably possible. Selecting an expedited shipping service does not guarantee same-day shipment.
Expedited shipping purchases faster carrier transportation—not immediate fulfillment by SOS. Carrier transit begins only after SOS completes processing, packaging, and transfers the shipment to the carrier.
If your order is time-sensitive, please contact Source of Speed before placing your order. While we will make every reasonable effort to accommodate urgent requests, same-day shipment or delivery by a specific date is never guaranteed unless expressly confirmed by Source of Speed in writing.
// Shipping Carriers
SOS selects the most appropriate carrier based on destination, package size, shipment value, and operational requirements. Carrier transit estimates are not guaranteed by SOS.
// Shipping Insurance
Declared value coverage and/or shipping insurance may be purchased where appropriate. Coverage is governed solely by the carrier or insurance provider. SOS will reasonably assist with carrier claims but cannot guarantee claim approval or reimbursement.
Shipping insurance or declared value coverage, when purchased, does not create an independent warranty by Source of Speed and remains subject solely to the carrier's or insurer's terms, conditions, exclusions, and claims process.
// Shipping Responsibility
Once a shipment has been accepted and scanned by the selected carrier, responsibility for transportation transfers to that carrier. SOS is not responsible for carrier delays, weather, customs delays, labor disruptions, mechanical failures, incorrect customer-provided addresses, theft after confirmed delivery, or other events outside SOS's direct control.
// Inspection Upon Delivery
Inspect every shipment immediately upon delivery. Report visible or concealed damage, shortages, incorrect products, punctures, crushed cartons, water intrusion, tampering, or other shipping irregularities within two (2) business days. Retain the shipping carton, internal packaging, labels, packing materials, and all affected products.
Provide complete, high-resolution photographs of every exterior side of the carton, shipping label, packaging before removal, internal packaging, damaged products from multiple angles, and any concealed damage discovered after opening. Failure to preserve packaging or provide adequate documentation may limit or prevent SOS's ability to assist with carrier, insurance, warranty, or shipping-related claims.
// Freight Carriers & Freight Forwarders
Freight carriers, freight forwarders, export companies, consolidators, warehouses, and third-party shipping services may be used only with prior written approval from SOS. Once delivered to the customer's designated forwarding service or freight carrier, SOS's delivery obligation is complete.
SOS is not responsible for handling, storage, export processing, relabeling, repackaging, customs processing, additional transportation, damage, loss, theft, or delays occurring after transfer.
Source of Speed reserves the right to verify the final destination of any shipment and may refuse any transaction intended to circumvent our approved shipping destinations or operational standards.
// Domestic & International Shipping
Domestic shipments use the service selected during checkout or another comparable service when operationally necessary. International shipments generally ship via UPS and may require additional processing due to export review, customs documentation, payment verification, destination requirements, and shipment sensitivity.
International customers are responsible for all duties, taxes, VAT, GST, brokerage fees, customs charges, permits, and destination-country requirements. See the International Terms & Conditions for additional requirements.
// Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information. SOS is not responsible for delays, additional charges, returned shipments, customs holds, or delivery failures resulting from inaccurate or incomplete customer-provided information.
Additional shipping charges incurred due to address corrections, returned shipments, rerouting requests, or reshipment are the responsibility of the customer.
// Refused or Undeliverable Shipments
Customers remain responsible for all shipping charges, return shipping charges, storage fees, brokerage fees, customs charges, and other costs associated with refused, abandoned, or undeliverable shipments.
// Policy Authority
No employee, representative, dealer, installer, manufacturer, distributor, freight carrier, freight forwarder, or other third party may modify, waive, interpret, or create exceptions to this Shipping Policy unless expressly authorized by Source of Speed in writing. Only written authorization issued by Source of Speed supersedes this Shipping Policy.
// Policy Updates
Source of Speed reserves the right to revise this Shipping Policy at any time.
Updated policies apply to future orders placed after publication.
// Contact
Customer support is provided exclusively through email, to ensure every question, specification, and order detail is accurately documented and reviewed.